Terms of service

Last update: 07/02/2025

Welcome to Livit New York. These Terms of Service (“Terms”) outline the rules and conditions that govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to comply with these Terms. We encourage you to read this document carefully, as it explains both your rights and responsibilities when shopping with us. If you do not agree with these Terms, you should refrain from using our website or making a purchase.

Section 1. Company Information

Livit New York is operated by MCB commerce LLC, a registered business in Wyoming, USA. Our business operates under the trade name Livit New York, which reflects our commitment to stylish and high-quality men’s sweaters. We are legally registered under company number 2025-001732407 and VAT number 36-5147273. You can reach us at support@livitnewyork.com or by phone at +1 (631) 970-4306 if you need assistance or clarification regarding our business operations.

Section 2. Eligibility

To purchase from Livit New York, you must be at least 18 years of age or have the consent of a parent or legal guardian. By using our website, you confirm that you meet these eligibility requirements and that you are legally capable of entering into binding contracts in your jurisdiction. Customers under the age of 18 may only make purchases with adult supervision. We reserve the right to request proof of age or consent when necessary. By placing an order, you certify that the information you provide is accurate and truthful.

Section 3. Account Responsibility

Certain features on our website may require you to create an account for a more personalized shopping experience. When creating an account, you agree to provide accurate, complete, and current information. You are responsible for keeping your account details and password confidential, and for any activity that occurs under your login credentials. If you suspect that your account has been accessed without your permission, you must notify us immediately. Livit New York is not liable for any loss or damage resulting from unauthorized use of your account.

Section 4. Product Information

We work hard to ensure that all product descriptions, images, and details are accurate and up to date. Our sweaters are designed to reflect high-quality craftsmanship, and we provide as much information as possible to help you make an informed purchase. However, minor variations in color, fabric texture, or fit may occur due to screen settings, lighting, or manufacturing processes. These small differences do not affect the overall quality of the product. If you have questions about specific products, we encourage you to contact us before purchasing.

Section 5. Pricing and Availability

All prices on our website are listed in U.S. Dollars (USD). We reserve the right to change prices at any time due to market conditions, promotions, or supplier adjustments. While we make every effort to ensure that pricing is accurate, errors may occasionally occur, and we reserve the right to correct them. If a product you order is unavailable, we will inform you promptly and may offer alternatives or a refund. We are committed to maintaining transparency so that you always know what you are paying for.

Section 6. Orders and Acceptance

When you place an order with us, you will receive an email confirming that we have received it. This email does not signify acceptance of your order but serves as an acknowledgment of receipt. Acceptance occurs only when we ship your order, at which point a binding contract is created. We may refuse or cancel an order for reasons including but not limited to limited stock, issues with payment authorization, or suspected fraudulent activity. If your order is canceled, we will notify you immediately and refund any payments made.

Section 7. Payment Methods

We accept secure payment methods including major credit cards, debit cards, and PayPal. By submitting payment details, you confirm that you are authorized to use the selected method. All payments must be made in full at the time of purchase for your order to be processed. We use encrypted systems to ensure your information remains secure during checkout. If a payment is declined or flagged for review, we reserve the right to hold or cancel your order until the issue is resolved.

Section 8. Shipping and Delivery

Our standard shipping timeframe is 8–12 days, which includes order processing, quality checks, and delivery by our shipping partners. Once your order has shipped, you will receive an email with tracking information so you can follow its progress. Delivery times may vary depending on your location and circumstances beyond our control, such as weather events or carrier delays. We work only with trusted carriers to ensure safe and timely delivery of your sweaters. While we cannot guarantee delivery dates, we will make every effort to meet estimated timeframes.

Section 9. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your order within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached to qualify for a refund. Once we receive your return, our team will inspect it and process a refund to your original payment method within 10 business days. Please note that return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

Section 10. Exchanges

We do not currently process direct exchanges. If you wish to change the size, color, or style of your sweater, the fastest way is to return your item for a refund and place a new order. This ensures that you receive the product you want without delay. Exchanges requested outside of the return window will not be accepted. By following this process, we maintain accurate stock levels and faster service for all customers.

Section 11. User Conduct

You agree to use our website only for lawful purposes. You may not engage in behavior that disrupts the normal functioning of the site, such as attempting to hack into accounts, introducing viruses, or interfering with transactions. Fraudulent activities, false orders, or misuse of payment systems are strictly prohibited and may lead to legal action. Any violation of these rules may result in termination of your access to our website. We reserve the right to investigate and take necessary action if misuse occurs.

Section 12. Intellectual Property

All content found on our website—including text, images, graphics, logos, and product designs—is owned by Livit New York and protected under copyright and trademark laws. You may not reproduce, distribute, or use any of our content for commercial purposes without written permission. Unauthorized use of our intellectual property may result in legal action. Customers are welcome to share our products and images for personal or non-commercial use, provided they do not alter or misrepresent them.

Section 13. Third-Party Services

Our website may contain links to third-party platforms such as payment processors or logistics providers. These third parties operate independently and have their own terms and privacy policies. By using their services, you agree to comply with their terms in addition to ours. Livit New York is not responsible for the content, security, or practices of third-party websites. We recommend reviewing their policies before sharing personal or payment information.

Section 14. Limitation of Liability

To the extent permitted by law, Livit New York shall not be held liable for indirect or incidental damages resulting from your use of our website or products. This includes, but is not limited to, loss of data, revenue, or business opportunities. Our liability is limited to the value of the product purchased. While we strive to ensure a seamless shopping experience, certain factors are beyond our control. By using our services, you acknowledge and accept this limitation of liability.

Section 15. Warranties Disclaimer

Except where required by law, we provide our products “as is” without any guarantees. We do not warrant that our sweaters will meet every expectation in terms of style or fit, though we aim to provide accurate descriptions and sizing guides. We disclaim implied warranties of merchantability, quality, and fitness for a particular purpose. This does not affect your statutory rights under consumer protection laws. Customers are encouraged to contact us with any product concerns.

Section 16. Indemnification

By using our website, you agree to indemnify and hold harmless Livit New York, its employees, and affiliates from any claims or damages arising from your misuse of our services. This includes, but is not limited to, violations of these Terms, infringement of intellectual property, or fraudulent transactions. You agree to cover any legal fees or costs incurred as a result of your actions. This indemnification ensures that we can continue providing services fairly to all customers.

Section 17. Termination

We may suspend or terminate your access to our website at any time if you violate these Terms. Termination may also occur if fraudulent or harmful activity is suspected. In cases of termination, you remain responsible for outstanding payments. Access may be restored at our discretion if the issue is resolved. We take violations seriously to maintain a safe and reliable shopping environment for everyone.

Section 18. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, regardless of conflict of law principles. This means that any disputes will be resolved under Wyoming law. By using our services, you agree to this jurisdiction. Our goal is to provide consistency and clarity for both customers and our company.

Section 19. Dispute Resolution

We encourage customers to contact us directly with any concerns before pursuing legal action. Most disputes can be resolved through communication. If an issue cannot be settled informally, it will fall under the exclusive jurisdiction of Wyoming courts. By agreeing to these Terms, you waive the right to participate in class actions or consolidated lawsuits against Livit New York. This helps resolve matters quickly and fairly for both parties.

Section 20. Changes to Terms

We may update these Terms periodically to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page along with the date of revision. It is your responsibility to review these Terms regularly. Continued use of our website after updates indicates your acceptance of the revised Terms. We recommend checking this page whenever you make a purchase to stay informed.

Section 21. Contact Information

If you have questions or concerns about these Terms, we welcome you to reach out. Our team is here to provide clarification and support. You may contact us at support@livitnewyork.com or by phone at +1 (631) 970-4306. We strive to respond promptly and ensure that your experience with Livit New York is positive.