Privacy policy

Effective Date: 07/02/2025

At Livit New York, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our sweaters, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you shop with us or use our website, we may collect the following types of information:

  • Personal Information such as your name, email address, phone number, shipping and billing address, and payment details.
  • Order Information including purchase history, product preferences, and transaction details.
  • Technical Information such as your IP address, browser type, device type, operating system, and website usage data.
  • Communication Information such as messages, inquiries, or feedback you provide through email, phone, or contact forms.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders.
  • Providing customer support and responding to your inquiries.
  • Sending order updates, shipping confirmations, and other relevant communications.
  • Improving our website, services, and product offerings.
  • Detecting and preventing fraudulent transactions or unauthorized activity.
  • Complying with legal obligations and applicable laws.

3. Sharing Your Information

We respect your privacy and will never sell your information to third parties. However, we may share your information in limited circumstances:

  • With service providers such as payment processors, shipping carriers, and IT support who help us fulfill orders and operate our website.
  • When required by law, regulation, or legal process.
  • To protect the rights, safety, and property of Livit New York, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyze site performance, and show you relevant content. You can manage or disable cookies through your browser settings, but please note that some features of the site may not function properly without them.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Once information is no longer needed, it is securely deleted or anonymized.

6. Data Security

We use secure technologies such as encryption, firewalls, and regular monitoring to protect your personal information. While no system can be 100% secure, we take all reasonable measures to safeguard your data against unauthorized access, loss, or misuse.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access the data we hold about you.
  • The right to request corrections or updates.
  • The right to request deletion of your data where legally possible.
  • The right to opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

8. Children’s Privacy

Our website and products are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child, we will delete it promptly.

9. International Customers

Our website is primarily intended for customers in the United States. If you access our site from outside the U.S., please note that your information will be transferred to and processed in the United States, where privacy laws may differ from your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Email: support@livitnewyork.com
Phone: +1 (631) 970-4306